Shipping policy

We aim to dispatch all orders within 48 hours of purchase.

Once your order has been placed, you will receive an order confirmation by email. When your order has been dispatched, you will receive a shipping confirmation with tracking information.

During periods of high demand, holidays or special events, processing times may occasionally be longer.

Delivery

Orders within Sweden are typically delivered within 2–4 business days, including processing and transit time.

International delivery times vary depending on the destination and shipping method. Estimated delivery times and available shipping options are displayed at checkout.

All delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, public holidays and customs processing. Your statutory rights in the event of delayed delivery remain unaffected.

If your order has not arrived within the expected delivery period, please check the tracking information or contact us at getintouch@pardonmykicks.se.

Uncollected or Undeliverable Parcels

Customers are responsible for providing complete and accurate delivery information and for collecting parcels from designated collection points within the period specified by the carrier.

If a parcel is returned to us because it was not collected or could not be delivered due to incorrect information supplied by the customer, we may deduct reasonable and documented return shipping and handling costs from any applicable refund, where permitted by law.

International Shipping

We ship to selected international destinations. Available shipping methods, estimated delivery times and shipping costs are displayed at checkout.

Orders delivered outside the EU may be subject to customs duties, import VAT, taxes or handling charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the customer.

Customs processing may affect delivery times. Any delays do not affect your statutory rights under applicable consumer protection laws.

Missing or Disputed Deliveries

All orders are shipped using tracked delivery services.

If your order is marked as delivered but you have not received it, please contact us at getintouch@pardonmykicks.se so we can investigate the shipment with the carrier.

As part of the investigation, we may review tracking records, delivery photographs, collection confirmations and other available shipping documentation.

For delivery methods that permit unattended delivery, such as delivery to a mailbox or doorstep, the agreed delivery arrangements and applicable consumer protection laws determine when responsibility for the goods transfers. A shipment being marked as delivered does not, by itself, conclusively establish that delivery was completed correctly.

If we cannot establish that your order was delivered in accordance with the agreed delivery method, we will provide an appropriate resolution, including replacement or refund where required by law.

All delivery claims are reviewed individually and fairly. We reserve the right to investigate suspected fraudulent claims and take appropriate action where supported by evidence.

Delivery and Transfer of Responsibility

Pardon My Kicks is responsible for your order during transit until it has been delivered in accordance with the agreed delivery method and applicable consumer protection laws.

For deliveries to a collection point, responsibility generally transfers when you or an authorised recipient collects the parcel.

For home deliveries handed directly to the recipient, responsibility generally transfers when the parcel is received by you or an authorised recipient.

For unattended deliveries, such as delivery to a mailbox, doorstep or another designated location, responsibility may transfer once the parcel has been delivered to the agreed location, provided that you have agreed to this delivery arrangement and delivery can be established.

If a parcel is marked as delivered but you have not received it, we will investigate the shipment with the carrier. A tracking status alone does not necessarily establish that delivery was completed in accordance with the agreed arrangements.

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

Shipping to Norway – VOEC

Pardon My Kicks is registered under Norway's VAT On E-Commerce (VOEC) scheme.

For eligible goods valued below NOK 3,000 per individual item, Norwegian VAT is collected at checkout. The threshold applies to each individual item rather than the total order value. Shipping costs are excluded when determining whether an individual item meets the threshold.

Eligible VOEC shipments are processed under Norway's simplified customs procedure. When the required information has been transmitted correctly, customers should not normally be charged additional import VAT or customs-clearance fees upon arrival.

Goods valued at NOK 3,000 or more per individual item are not eligible for VOEC and must be handled under the normal Norwegian import procedures. Applicable taxes, duties and carrier fees may apply.

Orders containing both VOEC-eligible and non-eligible goods may require separate customs handling.

VOEC number: 3012387