Refusionspolitik
Returns
We want you to feel confident when shopping with Pardon My Kicks. If you change your mind, you have the right to withdraw from your online purchase within 14 days of receiving your order, subject to the conditions below.
Domestic Returns
To exercise your right of withdrawal, you must notify us within 14 days of receiving your order.
To initiate a return, register your return through our return portal and create a return shipping label: Start your return
Return shipping fee: 99 SEK
Once you have notified us that you wish to return your order, the products must be sent back within the period required by applicable consumer law.
Return Conditions
Products should be returned in substantially the same condition in which they were received.
You may inspect and handle a product to the extent necessary to establish its nature, characteristics and functionality. If a product has been handled beyond what is necessary and this results in a reduction in value, we may be entitled to deduct an amount corresponding to the reduction in value from your refund.
Where applicable, original packaging, accessories and other contents supplied with the product should also be returned.
As many of our football shirts are vintage or pre-owned, any condition or signs of wear that were already present and described or shown at the time of purchase will naturally not affect your right to return the item.
Non-returnable Items
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law. This may include products that have been personalised or made according to your specifications.
Gift cards are generally non-refundable once purchased, except where otherwise required by applicable law.
Sale items are subject to the same statutory right of withdrawal as other products when purchased online, unless a specific legal exception applies.
Refunds
Once your return has been received, we will inspect the products and process the return.
Where you exercise your statutory right of withdrawal, we will refund the amounts due in accordance with applicable consumer legislation, including the standard delivery cost where required by law.
If you chose a more expensive shipping method than our standard delivery option, the additional shipping cost is not refundable.
Refunds are made to the original payment method unless otherwise agreed or required by law.
We may wait to issue the refund until we have received the returned products or you have provided evidence that they have been sent back.
Once your refund has been processed, you will receive confirmation by email. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
International Returns
International customers have the same applicable right of withdrawal for eligible online purchases.
To initiate an international return, register your return through our return portal or contact us at getintouch@pardonmykicks.se within 14 days of receiving your order.
We do not provide prepaid return labels for international returns. Customers are responsible for arranging and paying for return shipping.
Returns should be sent to:
Pardon My Kicks AB
Streteredsvägen 15
428 32 Kållered
Sweden
We recommend using a trackable shipping method and retaining proof of postage until your return has been completed.
For returns originating outside the EU, the shipment should be clearly marked “Return of Goods” for customs purposes.
Pardon My Kicks is not responsible for customs duties, taxes or additional charges resulting from an incorrectly declared return. Where legally permitted, any such costs charged to us may be deducted from your refund.
For questions regarding customs declarations or import/export requirements, please contact your local customs authority.
Complaints and Defective Products
Returns under the right of withdrawal are separate from your right to make a complaint about a defective product.
If a product is damaged, defective, incorrectly supplied or does not correspond with its description, please contact us at getintouch@pardonmykicks.se with your order number, a description of the issue and, where relevant, photographs.
Valid complaints are handled in accordance with applicable Swedish consumer legislation. You will not be required to pay return shipping costs where we are legally responsible for the return.